Please Click on the Question to see the answer

Q: 1. Why can’t I view or register on the website?

Please check your username, whether your password is correct, and make sure your IE supports cookies.

Q: 2. Why should I become a member of shop.bestsub.com?

shop.bestsub.com Registered members do not need to enter their contact information again when inquiring or ordering, and they can check and manage and track their orders and inquiries.

Q: 3. Product Warranty?

shop.bestsub.com online products include remote technical support and maintenance, If no special request about the products is made, the warranty time is 12 months from the delivery time.

Q: 4. What should we do after the invoice is confirmed?

Based on the value of the invoice, please arrange the payment to be directed to our account, After said payment is made, please provide a copy of it to [email protected] After our confirmation, your order will be forwarded to the shipment section.

Q: 5. How long will it take for the goods to be shipped out after the payment is confirmed?

After receiving your payment, the goods will generally be shipped out within 7working days, if no special request about them is made.

Q: 6. How many days will it take for the goods to arrive to our customers?

To answer this question, please refer to the means of shipment:

  • Global Express/Air Carrier: 3 to 6 days
  • Maritime transportation: Generally 10 to 30 days, depending on the consignee address. (there are different delivery times for different regions)


Q: 7. How to resolve damage during shipping?

If damage is found upon receiving your product, please contact our sales representative as soon as possible, and provide a photo of said damage. The Sales Representative will assist you in handling this type of problems within 48 hours.

Q: 8. Ports of delivery?

Our main delivery ports in China is Guangzhou, Shenzhen and Qingdao. It covers most of the nation.

Q: 9. How to inquiry information about products of interest?

Please put your questions in your inquiry basket and submit it or send email to [email protected] for details, our Customer Service representative will get in touch with you.

Q: 10. Where is the online payment made?

Please login to shop.bestsub.com, and click on "My Account". Then, please click on "Online payment", and you will see the PayPal logo. 

Q: 11. What constitutes our working hours?

From 9:00am to 6pm, Mon to Fri.

If we are offline, you can send contact us by whatsapp, phone, or email.

Q: 12. How to refund?

We can make refunds through PayPal.

Q: 13. What about the packaging?

We make sure packaging keeps the products safe, when the packaging is found damaged after receiving the goods, please call our Customer Service consultant directly or send an email to [email protected]

Q: 14. Can I purchase products not shown in the website?

Yes, you can.

Please contact our sales representative after your registration, or send an email directly to [email protected]